harnyCompany
Contact
This page lists where to write for each kind of request about harny.ai. Every request goes to one address, support@harny.ai. Put the kind in the subject line: Support, Enterprise, Security or Privacy. The right person then gets your message without a reroute.
Support
Write to support@harny.ai with questions about your app, your keys or your billing. Include what you need so the first reply can be useful.
Enterprise and volume
If you need higher volume, your own terms or a direct line, write to support@harny.ai and put Enterprise in the subject. The subject line sends your message to the right person.
Reply time
We reply within one business day.
Security reports
Report a vulnerability to support@harny.ai and put Security in the subject. Read the security page first to see how reports are handled.
Privacy and data requests
Send access, export and deletion requests to support@harny.ai. The privacy policy states what data is held and how it is used.
Frequently asked questions
01What should I include in a support message?
Include your app name, the request id from Requests, and what you expected to happen. With these three items we can find the run without asking you for more.
02Where do I find the status?
The status page shows whether each part of Harny is working right now.
03How do I delete my data?
Write to support@harny.ai with your deletion request. The privacy policy says what happens to your data.